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INFLUENCE OF USE OF CONTROLLING, IT USAGE, LEARNING AND TRAINING ON SME PERFORMANCE

Firoz N, Divyanjaly C K, Biju Augustine P

This article explores the interaction between SME performance and firm specific variables including control methods, effect of training, learning and IT usage. Data has been collected by means of a questionnaire survey administered among the selected SMEs. Analysis shows that the perceived use of controlling, IT usage and learning orientation influences SME performance and take a role in classifying firms between the above performing and below performing groups. Limited resources and autocratic decision making by the key persons attribute the less efficient control by SMEs. Updating the knowledge resources and use of modern tools of loading and scheduling are suggested to improve the SME performance. Use of IT and IS are to be encouraged to improve the controlling function.